Report an incident online
For incidents on the bus and tram networks, you can report incidents quickly and discreetly to a live GMP call handler, from your smartphone, using the LiveChat service or by calling 101 – or 999 in an emergency.
See it. Say it. Sorted.
You can also do your bit to help keep our public transport networks safe. We ask that you always keep your luggage and personal belongings with you and that you’re considerate of other passengers when making your journey.
Remain vigilant and, if you see anything suspicious, for example someone being somewhere they shouldn't, strange behaviour (e.g. taking photos of our security arrangements) or an unattended bag, please report it immediately.
If you see suspicious behaviour on the bus and tram networks:
- If possible, tell a police officer or member of staff.
- Report incidents quickly and discreetly to a live Greater Manchester Police (GMP) call handler, from your smartphone, tablet or laptop, using the LiveChat service or by calling 101.
- Call 999 in an emergency.
If you see suspicious behaviour at a rail station or on a train:
- Tell a member of staff or contact the British Transport Police immediately on 0800 40 50 40 or text on 61016.
- In an emergency, always call 999.
To find out more head over to the BTP website.
TravelSafe Partnership
TravelSafe is a partnership brought together to help support a safe and secure transport network across Greater Manchester.
Here are a few ways they help keep you safe when you travel:
- Transport staff and police dedicate more than 5,000 hours per week patrolling the Metrolink and bus networks, day and night, seven days a week.
- Our control rooms operate 24/7 and monitor feeds from more than 3,800 CCTV cameras across the region’s bus stations and interchanges, tram stops and rail stations. For your safety, all of our trams are also fitted with CCTV.
- There are emergency call points on all 99 stops on Metrolink, as well two onboard each tram. They means you can speak to a member of staff, if one is not present.
More information:
- Who is in the TravelSafe Partnership
- What is expected of you when you travel
- Read the TravelSafe Partnership Strategy 2022-24
- A message from the Mayor on the TravelSafe Partnership
Contact the TravelSafe team
- For any general enquiries please contact: travelsafe@tfgm.com.
- Find extra resources and operator conditions of carriage.
- Passenger safety paramount as next stage of Bee Network bus franchising fast approaches
- Fare evasion on trams falls by a third as part of crackdown by Metrolink
- Virtual reality film lays bare the life-changing consequences of throwing bricks at buses
- TravelSafe Partnership backs Operation AVRO to keep travellers safe in lead-up to Christmas
- #IsThisOK? campaign expands onto public transport as part of campaign to tackle gender-based violence
We're a White Ribbon accredited organisation committed to ending gender-based violence. We’re taking action to help keep women and girls safe on Greater Manchester’s transport network.
Other ways we're keeping you safe:
Project Servator is a police initiative that aims to deter, detect and disrupt a range of criminal activity, including terrorism, while providing a reassuring presence for the public.
A range of tactics is used, including unpredictable and highly visible patrols and you may see an operation taking place across our public transport networks.
The officers involved are specially trained to spot the tell-tale signs that someone is planning or preparing to commit an act of crime and may be supported by specialist resources, such as police dogs, horses and armed officers.
Do not be alarmed if you see one of these operations. The officers are there to keep you safe and they can happen at any location and at any time.
For more information visit Greater Manchester Police's dedicated webpage or keep an eye on out for #ProjectServator on social media.
Horwich Parkway is owned and operated by Transport for Greater Manchester and is part of the Secure Stations scheme. This means that, at this location, we are increasing security and taking steps to reduce crime. The Secure Stations scheme is run by the Department for Transport and the British Transport Police.
Our main station car park is “Park Mark Secure”. The Safer Parking Scheme is a national standard for UK car parks that have low crime and measures in place to ensure the safety of people and vehicles. A Park Mark is awarded to each car park that achieves the challenging standards.
With thanks to our partners:
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Learn more about distractions when driving
Touch. Screen.
Don't touch your phone while driving. It's a dangerous, criminal offence.
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Learn more about the Bee Network
Say yellow to the Bee Network
Buses in Oldham, Rochdale and parts of Bury, Salford and north Manchester joined the Bee Network on 24 March.
-
Learn more about new Starling Bank Bikes
New sponsor: Starling Bank Bikes
We’re delighted to welcome Starling Bank on board as the new sponsors of our bike hire scheme.
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Find full details of the bus routes, ticket fares and timetables
Manchester City Matchday Buses
We've teamed up with Manchester City to launch a large-scale bus trial helping fans from across Greater Manchester and nearby areas to travel to and from the Etihad Stadium on a matchday.
-
Rate your journey
Rate your journey
We want to hear your views to help us deliver a better Bee Network for Greater Manchester.
-
Find out about planned works on the tram
Planned engineering works on Metrolink
Visit our dedicated webpage to find out how the works could affect your journeys.
-
Learn more about distractions when driving
Touch. Screen.
Don't touch your phone while driving. It's a dangerous, criminal offence.
-
Learn more about new Starling Bank Bikes
New sponsor: Starling Bank Bikes
We’re delighted to welcome Starling Bank on board as the new sponsors of our bike hire scheme.
-
Rate your journey
Rate your journey
We want to hear your views to help us deliver a better Bee Network for Greater Manchester.
-
Learn more about the Bee Network
Say yellow to the Bee Network
Buses in Oldham, Rochdale and parts of Bury, Salford and north Manchester joined the Bee Network on 24 March.
-
Find full details of the bus routes, ticket fares and timetables
Manchester City Matchday Buses
We've teamed up with Manchester City to launch a large-scale bus trial helping fans from across Greater Manchester and nearby areas to travel to and from the Etihad Stadium on a matchday.
-
Find out about planned works on the tram
Planned engineering works on Metrolink
Visit our dedicated webpage to find out how the works could affect your journeys.